Repetitive requests
Most customer requests are of the same few types and can be handled automatically without losing service quality.
Source: Intercom, 2020
UPSALES 4U platform
Artificial intelligence for customer service
Voice AI agents take and make calls instead of operators: they answer instantly around the clock, book your customers, hold a real conversation and push the outcome straight into your CRM.
Answers on the first ring, 24/7
100+ languages and voices
Recording and transcript of every call
CRM and calendar integration
Today's market challenges
80%
39%
57%
We studied where businesses lose customers on the phone
The same three reasons show up in every business where people answer the calls — from a clinic to a sales floor.
Unstable teams
Agent turnover creates a permanent cost of hiring, training and quality control.
Source: NiCE, 2025Long wait for an answer
Response speed directly shapes how customers judge your service and whether they keep talking at all.
Source: Clutch, 2019Nine out of ten customers never forgive the wait
They don't wait quietly: they switch channels, go to a competitor or leave a review. Every such call is not a "missed call" — it is lost revenue and a dent in your reputation.
It hits hardest where demand is seasonal: in the hour when calls triple, no human team can physically answer them all.
Source: Verint, State of Digital Customer Experience, 202256%Keep waiting or call back later
45%Switch to another communication channel
28%Stop using the product or service
18%Leave a negative review about the company
14%Share the bad experience with people they know
Our solution
Product 01
Product 02
Product 03
Scale your service without scaling your headcount
The AI agent takes the routine, and your people handle what actually needs a human: hard cases, empathy, decisions.
80%
of repetitive customer requests move to AI assistants
20%
of complex requests stay with your people
What the AI agent takes over
- Inbound product questions and tier-1 requests
- Qualifying and verifying inbound leads
- Proactive outbound calling and reminders
- Reactivating dormant customers
- Collecting feedback after service
What it does during a call
- Holds the conversation and adapts to the request
- Collects data by voice or keypad
- Updates your CRM automatically
- Transfers the call to a human operator
- Hands the conversation to another AI assistant
Voice AI agent
Takes inbound calls and makes its own. Answers on the first ring, books the customer, knows your prices and services.
Auto dialer
Outbound campaigns over your base: scheduling, retries, parallel lines, voice menu and transfer to an operator.
Integrations and automation
The outcome of a call turns into action immediately: a CRM record, a calendar slot, a team notification, a row in the report.
How the AI agent works
Six steps that happen in a fraction of a second
01Call pickup
The agent answers the incoming call and transfers to an operator when needed.
02Speech recognition
Speech is turned into text in real time.
03Request analysis
The model works out what the customer wants and picks the right answer.
04Data access
The agent queries your CRM, database, calendar or any other system through an API.
05Voice response
The answer comes back in a natural voice — no pauses, no robotic delivery.
06Call storage
Every conversation is kept as an audio recording and a text transcript.
Want to hear how it sounds — and ask her anything.
Use cases
Dental and medical clinics
Auto service and tyre shops
Field services and trades
Sales and e-commerce
One agent — many jobs
The script, the vocabulary and the integrations change; everything else works the same. That's why a new industry takes days, not months.
Patient booking
Books, reschedules, reminds the day before and takes the load off the front desk during appointment hours.
"Tuesday at 3:40 pm is free with Dr. Kovalchuk. Shall I book you in?"
A queue that holds
Handles the seasonal peak: books a time slot, warns about the workload, confirms the visit.
"A 16-inch tyre change takes 40 minutes. There's a slot tomorrow at 9:20."
Job intake
While the technician is on site, the agent takes the request, checks the address and urgency, and creates the job.
"A leak under the sink — got it. Could you give me the address and a good time?"
First line of sales
Calls a new lead within a minute, qualifies it, confirms the order and books the meeting.
"You left a request a minute ago. A couple of quick questions and I'll pass you to a specialist."
Control
Stay in full control of your processes
Everything the agent does is visible in your dashboard: calls, spend, quality and the result of every campaign.
09:12+380 67 ••• 41 20Appointment booked · 4 questions1:48Booked
09:31+380 50 ••• 77 03Asked about price · passed to sales2:12Operator
10:04+48 51 ••• 22 89Visit moved to Friday0:56Rescheduled
10:22+380 63 ••• 10 45No answer · retry at 14:000:14Retry
10:47+380 96 ••• 58 71Field job request · address captured1:31Job
01 · Billing and cost control
See what calls, campaigns and the agent itself cost you — down to the minute.
02 · Agent behaviour
Voice, tone, reaction scripts and dialogue logic are tuned to your business.
03 · Analytics and monitoring
Calls, messages, performance — with a recording and transcript of every conversation.
04 · Integrations and data
Push results into your CRM, Google Sheets and other systems with no manual re-entry.
05 · Call management
Call scheduling, retries, parallel calls and escalation rules.
Rollout stages
From the first conversation to a working agent
01Process map
We map inbound and outbound call types, gather the data the agent needs, and define integrations and escalation rules.
2–3 days
02Building the agent
Scripts and dialogue logic, training on your materials, voice and tone setup, fallback and human handover.
3–5 days
03Testing and launch
We test standard and edge scenarios, check integrations and data flow, then run on real calls.
2 weeks
04Optimisation
We review calls and customer behaviour, update scripts, cut latency and extend the agent to new processes.
ongoing
Next step
Let's talk about where your business goes next
Tell us who calls you and what about — we'll build the agent on your scenario and price it against your call volume.
Transparency